Privacy Policy

gojudi99 ("we", "us", "our") is committed to protecting the privacy and personal data of all players and visitors who use the gojudi99 platform at gojudi99.co (the "Platform"). This Privacy Policy describes what personal data we collect, how we use it, with whom we share it, and what rights you have over your information. This Policy should be read alongside our Terms & Conditions and Responsible Gaming Policy.

By registering an account or using the gojudi99 Platform, you acknowledge that you have read and understood this Privacy Policy and consent to the processing of your personal data as described herein.

1. Overview

gojudi99 operates under international gaming authority licensing and is subject to applicable data protection obligations. We take data privacy seriously — not merely as a regulatory requirement, but as a core operating principle. The data we collect is the minimum necessary to deliver a safe, compliant, and high-quality online gaming experience to players across Malaysia, including Kuala Lumpur, Penang, Johor Bahru, Petaling Jaya, and beyond.

We do not sell your personal data to third parties. We do not use your data for purposes beyond those described in this Policy without your prior consent. We employ technical and organisational measures to protect your information from unauthorised access, alteration, disclosure, or destruction.

2. Personal Data We Collect

We collect the following categories of personal data, depending on the nature of your interaction with the Platform:

Category	Examples	When Collected
Identity Data	Full name, date of birth, MyKAD / passport number	Registration and KYC verification
Contact Data	Malaysian mobile number, email address	Account registration
Financial Data	Bank account details, e-wallet identifiers (Touch n Go, Boost), transaction history	Deposits, withdrawals, KYC
Technical Data	IP address, device type, browser, operating system, session data	Each Platform visit
Usage Data	Games played, bets placed, session duration, navigation patterns	Active Platform use
Communications Data	Live chat transcripts, email correspondence, support ticket content	Customer support interactions
Responsible Gaming Data	Deposit limits set, self-exclusion elections, session reminders	Account settings and RG tool activation

We do not knowingly collect sensitive personal data (such as health information or biometric data) unless it is voluntarily provided in the context of a responsible gaming support request or as required to comply with specific regulatory obligations.

3. How We Collect Your Data

We collect personal data through the following means:

• Direct provision: Information you submit when registering, verifying your identity, making deposits or withdrawals, contacting support, or setting account preferences;
• Automated technologies: Cookies, web beacons, server logs, and similar tracking technologies that operate when you access and navigate the Platform;
• Third-party sources: Identity verification and fraud prevention partners engaged to assist with KYC compliance; payment processors including FPX, Touch n Go eWallet, and Boost; and analytics providers operating under data processing agreements with gojudi99.

4. Purpose of Processing Your Personal Data

gojudi99 processes your personal data for the following purposes:

• To create, manage, and maintain your player account on the Platform;
• To verify your identity and age (21+) in compliance with international gaming authority licensing requirements;
• To process deposits and withdrawals via your nominated Malaysian payment method;
• To detect, investigate, and prevent fraud, money laundering, match-fixing, and other prohibited conduct;
• To operate and improve the Platform, including personalisation of your gaming experience and game recommendations;
• To communicate with you regarding your account, transactions, promotions, and policy updates;
• To provide and improve customer support;
• To administer responsible gaming tools and comply with player protection obligations;
• To comply with applicable legal, regulatory, and licensing obligations including anti-money laundering (AML) and counter-terrorism financing (CTF) laws.

5. Legal Basis for Processing

We rely on the following legal bases for processing your personal data:

• Contractual necessity: Processing required to fulfil our obligations under the Terms & Conditions you accepted upon registration;
• Legal obligation: Processing required to comply with our obligations under applicable gaming authority licensing conditions, AML/CTF regulations, and data protection law;
• Legitimate interests: Processing for fraud prevention, platform security, responsible gaming monitoring, and business analytics, where such interests are not overridden by your data protection rights;
• Consent: Where you have provided explicit consent, such as for the receipt of marketing communications. You may withdraw consent at any time by contacting our support team.

6. Data Sharing & Disclosure

gojudi99 does not sell, rent, or trade your personal data. We may share your data with the following categories of third parties, strictly on a need-to-know basis and subject to appropriate contractual data protection obligations:

• KYC and identity verification providers: To confirm your identity and age in accordance with licensing requirements;
• Payment processors: Including FPX, Touch n Go eWallet, Boost, and major Malaysian banks, to process your financial transactions;
• Game content providers: Such as Pragmatic Play, Evolution Gaming, and PG Soft, to facilitate gameplay and report game outcomes;
• Fraud prevention and security partners: To detect and prevent unauthorised or fraudulent activity;
• Regulatory and law enforcement authorities: Where required by law, court order, or gaming authority directive;
• IT infrastructure and cloud service providers: Supporting the technical operation of the Platform under strict data processing agreements.

All third parties who process data on our behalf are contractually required to handle your data securely, use it only for the specified purpose, and comply with applicable data protection standards.

7. Data Retention

We retain your personal data for as long as your account remains active and for a minimum period of five (5) years following account closure, as required by international gaming authority licensing conditions and applicable AML/CTF obligations. Financial transaction records may be retained for longer periods where required by law. After the applicable retention period, your data will be securely deleted or anonymised.

Usage and technical data used solely for analytics purposes is typically anonymised within 13 months of collection.

8. Data Security

gojudi99 employs the following technical and organisational security measures to protect your personal data:

• 256-bit SSL/TLS encryption on all Platform pages and data transmission channels;
• Password hashing using industry-standard algorithms — your password is never stored in readable form;
• Role-based access controls ensuring staff can access only the data necessary for their function;
• Automated anomaly detection monitoring for unusual login patterns and account activity;
• Regular security audits and penetration testing by qualified third-party security professionals;
• Segregated storage of financial credentials, ensuring payment data is processed by specialist PCI-compliant providers and not retained on our core servers.

Despite these measures, no system is entirely immune to security risks. In the event of a data breach that poses a risk to your rights and freedoms, gojudi99 will notify affected players and relevant authorities in accordance with applicable obligations.

9. Cookies & Tracking Technologies

The gojudi99 Platform uses cookies and similar technologies to operate correctly, improve user experience, and gather analytics data. The categories of cookies used are:

• Strictly necessary cookies: Required for the Platform to function, including session management and login authentication. These cannot be disabled;
• Performance cookies: Anonymised analytics data on Platform usage patterns, used to improve Platform performance and game recommendations;
• Functional cookies: Storing your preferences such as language settings, responsible gaming limit elections, and display options;
• Security cookies: Supporting fraud prevention and detecting unusual account activity.

You may manage non-essential cookies through your browser settings. Disabling certain cookies may affect Platform functionality. gojudi99 does not use advertising or cross-site tracking cookies.

10. Your Data Rights

Subject to applicable law and our regulatory obligations, you have the following rights regarding your personal data held by gojudi99:

• Right of access: To request a copy of the personal data we hold about you;
• Right to rectification: To request correction of inaccurate or incomplete personal data;
• Right to erasure: To request deletion of your personal data where no legal retention obligation applies;
• Right to restriction: To request that we limit processing of your data in certain circumstances;
• Right to data portability: To receive your data in a structured, machine-readable format where processing is based on consent or contract;
• Right to object: To object to processing based on legitimate interests, including profiling;
• Right to withdraw consent: To withdraw consent for marketing communications at any time without affecting the lawfulness of prior processing.

To exercise any of these rights, contact our support team via live chat or at the email address listed in Section 13. We will respond within 30 days. Some requests may be subject to identity verification before processing.

11. Minors & Underage Access

The gojudi99 Platform is strictly for individuals aged 21 years and above. We do not knowingly collect personal data from persons under 21. If you are a parent or guardian and believe a minor has created an account or provided personal data to gojudi99, please contact our support team immediately. Upon confirmation, we will close the account and delete the associated personal data promptly. This policy reflects our obligations under international gaming authority licensing and our own commitment to responsible gaming.

12. Changes to This Privacy Policy

gojudi99 reserves the right to update this Privacy Policy at any time to reflect changes in our data practices, legal obligations, or Platform features. Where changes are material, we will notify players via the Platform or by email to your registered address at least 14 days before the changes take effect. The date of the most recent revision is displayed at the top of this page. Your continued use of the Platform following the effective date of any revision constitutes acceptance of the updated Policy.

13. Contact & Data Requests

For any questions about this Privacy Policy, to submit a data rights request, or to raise a privacy-related concern, please contact us:

• Email: [email protected]
• Live Chat: Available 24/7 via the Platform

We will acknowledge all written privacy requests within 5 business days and provide a substantive response within 30 days. If you are not satisfied with our response, you may have the right to lodge a complaint with the relevant data protection or gaming authority applicable to your jurisdiction.